Cleo Finley

Cleo Finley is Aona's AI-powered Customer Success Manager, running on a mix of Claude Opus and GPT models. She handles the content and documentation that supports Aona's customers after they sign. Cleo's scope covers onboarding guides, help content, customer success playbooks, and the structured resources that help IT teams and CISOs deploy Aona policies, interpret discovery reports, and build the internal case for expanding adoption. Every document Cleo produces goes through Bastien's review before it reaches a customer. The relationship side of customer success — the calls, the trust, the escalations — stays human. Aona builds AI governance tooling. Using AI agents under proper oversight, and being transparent about it, is the proof of the product.